Our reputation and success rests on providing you quality services that would help make your business life easier. We take pride in our professional services we deliver. Therefore, we offer 100% money-back guarantee to you without any questions.
You can be confident placing your order with us. If for any reason, you are not satisfied with our service, just let us know. No questions asked, no if and no buts. You can be assured that we process your request immediately and you’ll get your money back within 2 business days.
Terms and Conditions
We stand behind our services offered and know that they’ll help make your business life easier. But if for some reason, our service is not for you, we happily offer you money-back guarantee under the following terms:
- this offer is limited to those who have purchased one of our service packages;
- the offer is only available during the offer period that is specific to the service offered:
- training programmes that have a duration longer than 2 weeks have a 7 -calendar-days offer period from the first day of the training programme (inclusive);
- training programmes shorter than 2 weeks have a 3-calendar-days long offer period from the first day of the training programme (inclusive);
- Xero-setup and Switch-to-Xero service packages have a 14-days offer period from the date of the order;
- 1-on-1 Xero training/consultation can be cancelled in writing at least 24 hours prior to the scheduled session. If the purchase price has been paid, 100% refund will be provided. Should you cancel your session within 24 hours, the prepaid amount is considered as cancellation fee and therefore will not be refunded;
- the first day of the programme is the day when the first email containing training related material is sent out irrespective of the fact when that email was effectively read. The Bookkeeping Tutor is not responsible for any delays, damages or other claims for not receiving/reading electronic correspondence on the day it was sent;
- to accept the offer and claim your purchase amount back, you must contact us by sending an email or a message providing us – at least – your order ID;
- we’d appreciate if you gave us honest feedback and reason for the claim to help us understanding and bettering our service offering; however, this is definitely not a condition for refund;
- any charges or additional costs that you incur in contacting us about this offer are your responsibility;
- you will be receiving a full refund of the purchase price you paid. If you purchased the service in conjunction with any discounts (voucher, promotion etc.), the value of that discount will be deducted, and only the exact amount you paid will be refunded;
- your refund will be returned to you the same way your order was paid;
- your refund claim will be processed within 2 (two) business days after receiving your claim. We will notify you once your claim has been processed;
- once we have processed your refund, your service agreement with us will be immediately terminated; therefore, we are not required to deliver the service ordered as well as we have rights to roll back your data file to the pre-purchase state. Please also note that in this case, you are not allowed to use, apply or have any benefits from our service rendered or intellectual property provided;
- this offer is in addition to, and does not replace or limit, your statutory rights (including, if you live in Australia, your rights under the Australian Consumer Law);
- we may verify the validity of your claim, and we shall be entitled to reject any claim if we deem there is an abuse of this offer, a fraud in the claim or an intent to jeopardise the fair operation of the offer;
- by claiming this offer, you accept these terms and conditions;
- we reserve the right to change the terms and conditions of our Money-back guarantee scheme or discontinue this offer at any time without prior notification. If we discontinue the offer, we will still process claims in relation to purchases made before that date.