Last updated: 20 December 2024
Please READ carefully. These are the terms and conditions that apply to 1-on-1 Xero Training program (hereinafter: Course, Online Course, Program or Training) offered by the Bookkeeping Tutor (may also be referred to as ‘we’, ‘our’, ‘I’, ‘me’, or ‘my’). By enrolling the Online Course, you agree to the terms as stated herein.
These terms and conditions are to be read together with our general Terms and conditions and its appendix, the Privacy Policy, and any other formal written agreements between us.
Services
I will provide you 1-on-1 Xero training online. The training is a synchronous online training program, which means that you and I are logged in to the same video meeting platform at the same time, and the training session is based on live communication between us.
Client’s responsibilities
It is your responsibility to book a time and date that is suitable for you. The booking is made via the website/booking platform or email.
If you are not able to find a date and time that suits you, it is your responsibility to contact me to request a specific date and time. Requesting a specific date and time does not guarantee my availability. I will endeavour to work with you to ensure you can meet with me in a timely manner.
Training sessions can be rescheduled with at least 12 hours’ notice. Notice must be given via the booking platform (or email provided the original scheduling was done via email).
You must attend ayour training session at the dedicated time. If you do not show up for the scheduled session or fail to give sufficient notice for rescheduling (ie. reschedule with less than 12 hours notice), the session will be considered a “no-show” and will be charged at the full rate; therefore no refund can be requested.
If you need to reschedule a session due to an unforeseen emergency, the session will not be considered a “no-show” and, therefore, can be rescheduled without any additional costs, but the Bookkeeping Tutor has the right to request documentary evidence of the emergency before rescheduling.
Fees
You agree to pay the fees in full and on time. The payable fee is clearly stated on the website and on the Checkout page. Payment may be made via PayPal or credit or debit card, processed by Stripe
If any payment is dishonoured for any reason, you will be liable for dishonour fees. If money remains unpaid, you will also be liable for any costs and disbursements that may be incurred in pursuing the debt (including legal costs on a solicitor and own client basis) and debt collection costs to the extent permissible under relevant legislation.
Refund policy
To ensure your peace of mind, I do offer a money-back guarantee.
If you do not want to attend the 1-on-1 Xero Training session for any reason, please inform us in writing at least 24 hours prior to the scheduled session, and we’ll refund your purchase. No questions asked, no ifs, and no buts.
We’d appreciate it if you gave us honest feedback and a reason for your claim to help us understand and better our service offering; however, this is definitely not a condition for a refund.
Requests for refunds must be made in writing within the defined refund period.
The process:
- cancel the training session via the Booking platform or email (provided the scheduling was made by email) strictly at least 24 hours before the scheduled training session; and
- send a refund request via email toadmin@bookkeepingtutor.com.au;or by filling out this refund request form.
You are not entitled to a refund if your payment defaulted. You will receive a full refund of the purchase price you paid. If you purchased the service in conjunction with any discounts (voucher, promotion etc.), the value of that discount will be deducted, and only the exact amount you paid will be refunded. Your refund will be returned to you in the same way your order was paid.
Your refund claim will be processed within 2 (two) business days after receiving your claim. We will notify you by email once your claim has been processed.
Consent to receive email communication
You agree and specifically consent to receive email communications from us, including but not limited to course-related updates, promotional offers, newsletters, and other marketing materials when you purchase any of our online courses, sign up for any of our free online courses or download any materials from our website.
You may opt out of these communications at any time by following the unsubscribe instructions provided in the emails. Please note that unsubscribing from marketing emails will not affect your receipt of essential course-related or product-related communications.
We highly value doing business with you and keeping your data safe with us per our Privacy Policies.
Acknowledgement
Please read these Terms and Conditions for 1-on-1 Xero Training together with our general Terms and Conditions and our Privacy Policy.
I am a business consultant and a professional bookkeeper holding a BAS agent licence in Australia.
I do not provide advice or support outside of my areas of expertise. Specifically, the Bookkeeping Tutor does not provide financial or investment advice or products. I do not hold an Australian Financial Advisor licence. Furthermore, I am not qualified, willing or able to provide support in the form of counselling or therapy.
Changes to these Terms and Conditions
I reserve the right to update our Terms from time to time to ensure that the terms and conditions of using our Service remain current. I reserve the right to change or modify the current Terms without prior notice or consent. All modifications will be effective immediately upon my posting them on this website.
Consent
By purchasing (or enrolling – in case of a free course) the Online Course, you indicate and consent that you have read and agree to the Terms as well as Bookkeeping Tutor’s general Terms and Conditions and our Privacy Policy.
How can you contact us?
If you have any questions or concerns at any time about these Terms, you can contact Bookkeeping Tutor by email at admin@bookkeepingtutor.com.au and we will respond in a timely manner.
Z&K Services Pty Ltd T/A Bookkeeping Tutor
ACN: 648 158 258
PO Box 4769 Springfield Lakes QLD 4300